Alfaloc customers deserve the best service ever!
(From left to right) Joana Carreira, Leonor Ferraria, Marta Ferreira, Filipe Coelho and Gonçalo Serra.)
And, modesty aside, it is well known that we boast of having this quality.
If proof is needed, the most valuable are the opinions of Alfaloc customers.
But in the event that more evidence is still needed, we therefore decide to go to the fight!
That’s exactly why we applied for the Call Center Trophies 2019.
This competition, organized by Call Center Magazine in partnership with the renowned IFE by Abilways, is a great opportunity to demonstrate our excellence.
In 2018, we also competed, and we managed to prove the quality of service by winning the trophies for Service via Social Networks (Facebook) and Omnichannel.
This year, we competed for the trophies again, facing giants in the sector, such as Nestlé, Nescafé Dolce Gusto, Leroy Merlin, Santander, Meo, NOS, among others, which, therefore, makes us even more proud of the results obtained.
We brought home two trophies!
The first was for Service via Social Networks, while the second was forChat/Whatsapp.
To explain these victories, we list below some of the most intrinsic characteristics of Alfaloc Customer Service:
- Speed and effectiveness of response;
- Personalization of service;
- Sympathy and cordiality;
- Custom-built solutions.
On Social Networks, we are, therefore, renewing the quality seal.
As for the service via chat/whatsapp, we are now facing a new achievement!
The chat on the Alfaloc website is a consolidated practice that we have been bringing for a few years, and where we have noticed, from month to month, an increase in the number of customers who opt for this form of contact. This allows them to have a quick and assertive response in the blink of an eye.
Whatsapp, in turn, is one of Alfaloc’s very recent novelties!
This novelty, which has been awaited for some time, we feel has become a great success!
In order to make the request for a quote, a shipment or a question about the date of receipt of the order increasingly immediate and practical, Alfaloc is therefore also available on Whatsapp, through the number 917 777 100.
All this in the name of Alfaloc Customer satisfaction.
We present in this photo the Customer Service team, mainly responsible for these victories:
To receive the awards, Filipe Coelho, Director of Customer Service, as well as Marta Ferreira, Customer Service Supervisor, attended the ceremony.
Stay close for more news.
By itself, we go further.
Alfaloc Team
You can find out more at:
Alfaloc wins Call Center Trophies 2018
Alfaloc debuts in the Call Center Trophies (2017)
Reference to the Winners in the media:
- Call Center Magazine
- Announcement of the 2019 Winners: https://www.callcentermagazine.net/contact-centers/e-os-vencedores-do-trofeu-call-center-2019-sao/
- 2019 Winners, by Brand: https://www.callcentermagazine.net/trofeus-call-center/
- Global Contact Center: https://www.callcentermagazine.net/contact-centers/faltam-duas-semanas-para-o-global-contact-center/
- Human Resources and https://www.human.pt/2019/11/07/edicao-21-do-global-contact-center/ Management
- Logistics & Transportation Today https://www.logisticaetransporteshoje.com/insights/tem-um-servico-de-atendimento-ao-cliente-vencedor-candidate-se/
- Portuguese Association of Contact Centers https://www.apcontactcenters.org/post/back-to-basics-the-future-cx-is-also-human
- Young Study https://www.youtube.com/watch?v=3XDhr9wk4cg
