Terms of Service
Door-to-door express

Preferably air transport

Export/Import

  • Weight/Volume Ratio: 200 kg/m3
  • Maximum actual weight per volume: 70 kg
    • NOTE: There may be some exceptions, namely for Zone 6 Countries. In cases of packages with real weights above 65kg, confirm with Customer Service (SAC)
  • Maximum dimensions: in any dimension 120 cm and (2xH)+(2xW)+L < 300 cm
    • NOTE: Shipments with larger dimensions are subject to confirmation by the SAC. Some destinations may require an extra fee for large packages, in the amount of €20 Eur per package.

SEE COMPLEMENTARY SERVICES

  • High risk origin/destination rate. For countries at risk, with embargoes, or other economic and social limitations and identified in the alfaloc zones, a fee of € 25 Eur will be applied.
    • You should check the availability of service for the desired destination.
  • Shipments to and from non-metropolitan areas: € 0.38 Eur. per kg, a minimum of € 15 Eur. Beyond the value of the service
  • Deliveries to private destinations will have an additional fee of € 4.00 EUR.
  • Audit correction cost. When the audited taxable weight is greater than or equal to 25% of that indicated in the Waybill. 8% of the correction with a minimum of 1.50 Euros per shipment.
  • Fee applied to the absence of critical data for the success of a transport of €4.00.
  • Fuel Charge: Adjusted weekly and disclosed 5 days in advance
  • All shipments must be accompanied by the respective transport document (delivery note, waybill, invoice)
  • alfaloc warns of the precautions you must take when packaging orders. The responsibility for packaging lies with the shipper.
  • All packages must be properly labelled with the identification and address of the recipient
  • For additional handling services, service restrictions and weight and dimension limits, please consult our Customer Service
  • Transports will be carried out in accordance with the General Conditions of alfaloc

See also General Conditions for the Provision of Services

Customer Service – sac@alfaloc.pt, 917 777 100 or 707 212 707

(Call to national mobile network)
(Call for national fixed value-added network. From a fixed number, call with a maximum cost of €0.09 + VAT per minute, with billing per second from the first minute.)
(From mobile number, call with a maximum cost of €0.13 + VAT per minute, with billing per second from the first minute. Effective cost dependent on operators.)

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