Complementary Services
Additional Alfaloc Services

Add even more value to your Shipment with Complementary Services

At alfaloc we highly value your special requests. Building customized services to better meet your needs. We are available at any time and offer complementary services that will add value to your shipment, some of which are free of charge.

Learn about the main complementary services here:

At Alfaloc we provide as much information as possible related to your service. Track your shipment until delivery to the recipient.

  • Know the status of your shipment.
  • Service Cost: Free
  • Service availability: For all shipments
  • Countries of coverage: All countries, with the possibility of delay in upgrading to more remote countries or in a climate of instability

We value notifications and alerts related to your submissions. Whenever you want, follow the evolution of your shipment even more closely.

  • Receive a notification by email or SMS as soon as your goods are delivered to the recipient.
  • Service Cost: Free
  • Service availability: Only for shipments made via myalfaloc
  • Countries covered: All countries (except for some services)

We know the importance of always being close to our customers, even at the distance of a phone call. Our “call me” service allows you greater comfort in collecting the desired information.

  • Do you need to know any information about a service? A clarification? Click on “Contact us” in the side tab on your right and we’ll call you back.
  • Service Cost: Free
  • Service availability: Weekdays. For all current and future Customers.
  • Countries of coverage: Portuguese mobile/telephone numbers

Nothing faster, simpler and closer, than a contact right here. A conversation with a colleague from Alfaloc. Click on our chat and talk directly to Joana, Filipe or Maria.

  • Do you need quick and practical information? Without having to make a call? Talk to us here in the chat (bottom right).
  • Service Cost: Free
  • Service availability: Weekdays. For all current and future Customers.
  • Countries covered: All countries

We provide all the information to you and your recipient. Opt for the e-fly service and give all the shipping information and the box to your customer.

  • Your recipient receives an email informing them that they will receive goods from you. This email contains information about the waybill(s) and, in most services, a photograph of the box(es) of the goods.
  • Service Cost: Free
  • Service availability: For shipments made via myalfaloc
  • Countries covered: All countries

The complexity of the transport circuits, with the mobility between vehicles and the sensitivity of their load, are more than enough reasons to bet on insurance with a residual value to protect your goods.

  • Did you know that the carrier’s liability is limited to a monetary value for each kg of goods transported, regardless of the actual value of the goods?
  • In addition to this value, alfaloc recommends its Customers to take out insurance, whenever the value of the goods is significant. Check the conditions and value of this service. So, closely, it protects a lot!
  • Service availability: See service conditions, but there may be limitations related to the goods transported, destination and selected transport service.
  • Countries of coverage: See service conditions, but there may be limitations in the countries of origin and/or destination

Despite the short transit times of alfaloc services, there are always shipments that are more urgent than others.

  • Do you need the goods to be delivered tomorrow morning? Talk to Customer Service (via 917 777 100 or here in the chat) or your Customer Manager to find out how.
  • Service cost: varies depending on the destination and/or service chosen.
  • Availability of the service: varies depending on the destination and/or service chosen.
  • Countries covered: Portugal and other countries.

Register and access the various alfaloc services on your shipment management platform.

  • The exclusive platform for alfaloc customers, where it is possible to:
    • Making new submissions
    • Management of shipments: which ones have already been delivered, etc.
    • Tracking shipments in transit
    • Management of recipients’ addresses (allows you to save addresses)
    • Quote calculation with your custom rates
    • Material request (Alfadoc, Alfapak, boxes, etc…)
    • Multi-user access management
    • Adherence to Electronic Invoicing
    • Invoice Consultation
    • Calculating the volumetric weight
    • Access to exclusive benefits for Customers
    • Privileged access to news and information
  • Service Cost: Free
  • Service availability: For all Customers with an alfaloc account
  • Countries covered: Not applicable (accessible via internet)
  • Are you making a shipment and want the recipient to pay for the goods upon receipt? With this service you can do it. If the recipient does not pay, the goods are not delivered.
  • Service cost: varies depending on the destination and/or service chosen.
  • Availability of the service: varies depending on the destination and/or service chosen.
  • Countries covered: Portugal and other countries.

You can also request payment for your shipment from the recipient of the goods.

  • Are you going to send goods and have you agreed with your recipient that they will be the one to pay for the shipment? With this service it is possible.
  • Service cost: varies depending on the destination and/or service chosen.
  • Availability of the service: varies depending on the destination and/or service chosen.
  • Countries covered: Portugal and other countries.
  • Did you send it at the end of the week and can’t expect the delivery to be made only on Monday? With this service you can have your delivery on Saturday.
  • Cost of the service: on request.
  • Learn more in Service add-on
  • Countries covered: Portugal and other countries.

Building services tailored to your needs is essential for us. See other available services associated with transportation.

  • Formal order
  • Address correction
  • Return of Transport Guide
  • Shipping your goods on Saturday
  • And even more…

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