Terms of Service
RACE

Fast and Economical - RACE, the best of 2 worlds

Now you no longer have to choose between fast and economical!

With the RACE service you will have a more economical solution than the express door-to-door service and faster than the daily truck.

Join this race! We know he is ready to compete at another level.

Export/Import

  • Weight/Volume Ratio: 200 kg/m3
  • Maximum dimensions: in any dimension 120 cm and (2xH)+(2xW)+L < 300 cm
    • NOTE: Shipments with larger dimensions are subject to confirmation by the SAC. Some destinations may require an extra fee for large packages, in the amount of €20 Eur per package.

SEE COMPLEMENTARY SERVICES

  • For additional handling services, service restrictions and weight and dimension limits, please consult our Customer Service
  • High risk origin/destination rate. For countries at risk, with embargoes, or other economic and social limitations and identified in the alfaloc zones, a fee of € 25 Eur will be applied. You should check the availability of service for the desired destination.
    • View Service Availability by Destination
  • Shipments to and from non-metropolitan areas: € 0.38 Eur. per kg, a minimum of € 15 Eur. Beyond the value of the service
  • Fuel Surcharge: Fuel Surcharge for the Airplane express service, adjusted weekly and posted on www.alfaloc.pt 5 days in advance
  • All packages must be properly labelled with the identification and address of the recipient
  • All shipments must be accompanied by the respective transport document (delivery note, waybill, invoice)
  • Deliveries to private destinations will incur an additional fee of € 4.00 EUR
  • Audit correction cost. When the audited taxable weight is greater than or equal to 25% of that indicated in the Waybill. 8% of the correction with a minimum of 1.50 Euros per shipment.
  • Fee applied to the absence of critical data for the success of a transport of €4.00.
  • Transports will be carried out in accordance with the General Conditions of alfaloc

  • alfaloc warns of the precautions you must take when packaging orders. The responsibility for packaging lies with the shipper. Ask for alfaloc packaging produced and tested to ensure the safety of your shipments.

See also General Conditions for the Provision of Services

Customer Service – sac@alfaloc.pt, 917 777 100 or 707 212 707

(Call to national mobile network)
(Call for national fixed value-added network. From a fixed number, call with a maximum cost of €0.09 + VAT per minute, with billing per second from the first minute.)
(From mobile number, call with a maximum cost of €0.13 + VAT per minute, with billing per second from the first minute. Effective cost dependent on operators.)

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