Terms of Service
Low Cost National

Conditions for a specific national service

For very specific needs, you can now choose a more economical national service!

For maritime solutions to Madeira and the Azores Islands, or for larger cargo.

National

  • Service available only for the countries indicated in the table of alphaloc zones.
  • Each consignment (each waybill) only admits 1 volume.
  • Weight/Volume Ratio: 250 kg/m3
  • In the second delivery (and subsequent ones), due to impossibility of delivery on the first attempt: +70% for each extra delivery attempt.
  • Audit correction cost. When the audited taxable weight is greater than or equal to 25% of that indicated in the Waybill. 8% of the correction with a minimum of 1.50 Euros per shipment.
  • Fee applied to the absence of critical data for the success of a transport of €4.00.

See other extra service options

  • All shipments must be accompanied by the respective transport document (delivery note, waybill, invoice)
  • alfaloc warns of the precautions you must take when packaging orders. The responsibility for packaging lies with the shipper.
  • All packages must be properly labelled with the identification and address of the recipient
  • For additional handling services, service restrictions and weight and dimension limits, please consult our Customer Service
  • Transports will be carried out in accordance with the General Conditions of alfaloc

See also General Conditions for the Provision of Services

Customer Service – sac@alfaloc.pt, 917 777 100 or 707 212 707

(Call to national mobile network)
(Call for national fixed value-added network. From a fixed number, call with a maximum cost of €0.09 + VAT per minute, with billing per second from the first minute.)
(From mobile number, call with a maximum cost of €0.13 + VAT per minute, with billing per second from the first minute. Effective cost dependent on operators.)

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