{"id":11705,"date":"2019-11-15T16:03:00","date_gmt":"2019-11-15T16:03:00","guid":{"rendered":"https:\/\/alfaloc.pt\/alfaloc-gana-el-trofeo-call-center-2019\/"},"modified":"2025-02-20T16:41:09","modified_gmt":"2025-02-20T16:41:09","slug":"alfaloc-gana-el-trofeo-call-center-2019","status":"publish","type":"post","link":"https:\/\/alfaloc.pt\/es\/alfaloc-gana-el-trofeo-call-center-2019\/","title":{"rendered":"\u00a1Alfaloc gana el Trofeo Call Center 2019!"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-os-clientes-alfaloc-merecem-o-melhor-atendimento-de-sempre\">\u00a1Los clientes de Alfaloc se merecen el mejor servicio!<\/h2>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"534\" src=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-trofeu-2019-1024x534.png\" alt=\"\" class=\"wp-image-6903\" srcset=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-trofeu-2019-1024x534.png 1024w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-trofeu-2019-300x156.png 300w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-trofeu-2019-768x401.png 768w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-trofeu-2019.png 1204w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h6 class=\"wp-block-heading\" id=\"h-da-esquerda-para-a-direita-joana-carreira-leonor-ferraria-marta-ferreira-filipe-coelho-e-goncalo-serra\"><em>(De izquierda a derecha) Joana Carreira, Leonor Ferraria, Marta Ferreira, Filipe Coelho y Gon\u00e7alo Serra.) <\/em><\/h6>\n\n<p>Y, modestia aparte, es bien sabido que nos jactamos de tener esta cualidad.<\/p>\n\n<h4 class=\"wp-block-heading\" id=\"h-se-forem-necessarias-provas-as-mais-valiosas-sao-as-opinioes-dos-clientes-alfaloc\"><strong>Si se necesitan pruebas, las m\u00e1s valiosas son las opiniones de los clientes de Alfaloc.<\/strong><\/h4>\n\n<p>Pero en el caso de que a\u00fan se necesiten m\u00e1s pruebas, \u00a1decidimos ir a la lucha!<\/p>\n\n<p>Esa es exactamente la raz\u00f3n por la que solicitamos los Trofeos de Centros de Llamadas 2019.<\/p>\n\n<p>Esta competencia, organizada por Call Center Magazine en alianza con el reconocido IFE by Abilways, es una gran oportunidad para demostrar nuestra excelencia.<\/p>\n\n<p>En 2018 tambi\u00e9n competimos, y logramos demostrar la calidad del servicio al ganar los <strong>trofeos de Servicio a trav\u00e9s de Redes Sociales (Facebook) y Omnicanal.<\/strong><\/p>\n\n<p>Este a\u00f1o, volvimos a competir por los trofeos, enfrent\u00e1ndonos a gigantes del sector, como <strong>Nestl\u00e9, Nescaf\u00e9 Dolce Gusto, Leroy Merlin, Santander, Meo, NOS,<\/strong> entre otros, lo que, por lo tanto, nos hace sentir a\u00fan m\u00e1s orgullosos de los resultados obtenidos.<\/p>\n\n<p>\u00a1Nos trajimos a casa dos trofeos!<\/p>\n\n<p>El primero fue para <strong>el Servicio a trav\u00e9s de Redes Sociales<\/strong>, mientras que el segundo fue para<strong>Chat\/Whatsapp.<\/strong><\/p>\n\n<p>Para explicar estos triunfos, enumeramos a continuaci\u00f3n algunas de las caracter\u00edsticas m\u00e1s intr\u00ednsecas del Servicio de Atenci\u00f3n al Cliente de Alfaloc:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Rapidez y eficacia de la respuesta;<\/strong><\/li>\n\n\n\n<li><strong>Personalizaci\u00f3n del servicio;<\/strong><\/li>\n\n\n\n<li><strong>Simpat\u00eda y cordialidad;<\/strong><\/li>\n\n\n\n<li><strong>Soluciones a medida.<\/strong><\/li>\n<\/ul>\n\n<p>En Redes Sociales, por ello, renovamos el sello de calidad.<\/p>\n\n<p>En cuanto al servicio a trav\u00e9s de chat\/whatsapp, \u00a1ahora estamos ante un nuevo logro!<\/p>\n\n<p>El chat en la web de Alfaloc es una pr\u00e1ctica consolidada que llevamos trayendo desde hace unos a\u00f1os, y donde hemos notado, mes a mes, un aumento en el n\u00famero de clientes que optan por esta forma de contacto. Esto les permite tener una respuesta r\u00e1pida y asertiva en un abrir y cerrar de ojos. <\/p>\n\n<h4 class=\"wp-block-heading\" id=\"h-o-whatsapp-por-sua-vez-e-uma-das-novidades-muito-recentes-da-alfaloc\">Whatsapp, a su vez, es una de las \u00faltimas novedades de Alfaloc.<\/h4>\n\n<p>Esta novedad, que se ha esperado durante alg\u00fan tiempo, creemos que se ha convertido en un gran \u00e9xito.<\/p>\n\n<p>Para que la solicitud de presupuesto, un env\u00edo o una pregunta sobre la fecha de recepci\u00f3n del pedido sea cada vez m\u00e1s inmediata y pr\u00e1ctica, Alfaloc tambi\u00e9n est\u00e1 disponible en <strong>Whatsapp<\/strong>, a trav\u00e9s del n\u00famero <strong>917 777 100<\/strong>.<\/p>\n\n<p>Todo ello en nombre de la satisfacci\u00f3n del cliente de Alfaloc.<\/p>\n\n<p>Os presentamos en esta foto al equipo de Atenci\u00f3n al Cliente, principal responsable de estas victorias:<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-premios-torfeus.jpg\" alt=\"\" class=\"wp-image-6904\" srcset=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-premios-torfeus.jpg 600w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-premios-torfeus-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n<p>Para recoger los premios, Filipe Coelho, Director de Atenci\u00f3n al Cliente, as\u00ed como Marta Ferreira, Supervisora de Atenci\u00f3n al Cliente, asistieron a la ceremonia.<\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-id=\"6906\" src=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/notica-certificado-trofeu-2-1024x1024.png\" alt=\"\" class=\"wp-image-6906\" srcset=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/notica-certificado-trofeu-2-1024x1024.png 1024w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/notica-certificado-trofeu-2-300x300.png 300w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/notica-certificado-trofeu-2-150x150.png 150w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/notica-certificado-trofeu-2-768x768.png 768w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/notica-certificado-trofeu-2.png 1181w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" data-id=\"6905\" src=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-certificado-trofeus--1024x1024.png\" alt=\"\" class=\"wp-image-6905\" srcset=\"https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-certificado-trofeus--1024x1024.png 1024w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-certificado-trofeus--300x300.png 300w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-certificado-trofeus--150x150.png 150w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-certificado-trofeus--768x768.png 768w, https:\/\/alfaloc.pt\/wp-content\/uploads\/2024\/08\/noticia-certificado-trofeus-.png 1181w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n<p>Mantente cerca para m\u00e1s noticias.<\/p>\n\n<p>Por s\u00ed solo, vamos m\u00e1s all\u00e1.<\/p>\n\n<p><strong><em>Equipo Alfaloc<\/em><\/strong><\/p>\n\n<p><\/p>\n\n<p><\/p>\n\n<p>Puede obtener m\u00e1s informaci\u00f3n en:<\/p>\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/alfaloc.pt\/es\/trofeos-call-center-2018-alfaloc-gano-esta-vez\/\">Alfaloc gana el Call Center Trofeos 2018<\/a><\/h4>\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/alfaloc.pt\/es\/trofeos-call-center-2017-alfaloc-debuto-a-lo-grande\/\">Alfaloc debuta en los Trofeos Call Center (2017)<\/a><\/h4>\n\n<h4 class=\"wp-block-heading\">Referencia a los ganadores en los medios de comunicaci\u00f3n:<\/h4>\n\n<ul class=\"wp-block-list\">\n<li><strong>Revista Centro de Llamadas<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Anuncio de los ganadores de 2019: <\/strong><a href=\"https:\/\/www.callcentermagazine.net\/contact-centers\/e-os-vencedores-do-trofeu-call-center-2019-sao\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.callcentermagazine.net\/contact-centers\/e-os-vencedores-do-trofeu-call-center-2019-sao\/<\/a><\/li>\n\n\n\n<li><strong>Ganadores 2019, por marca:<\/strong> <a href=\"https:\/\/www.callcentermagazine.net\/trofeus-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.callcentermagazine.net\/trofeus-call-center\/<\/a><\/li>\n\n\n\n<li>Centro de contacto global: <a href=\"https:\/\/www.callcentermagazine.net\/contact-centers\/faltam-duas-semanas-para-o-global-contact-center\/\">https:\/\/www.callcentermagazine.net\/contact-centers\/faltam-duas-semanas-para-o-global-contact-center\/<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Gesti\u00f3n de Recursos Humanos y <a href=\"https:\/\/www.human.pt\/2019\/11\/07\/edicao-21-do-global-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.human.pt\/2019\/11\/07\/edicao-21-do-global-contact-center\/<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Conocimiento de TI <a href=\"https:\/\/www.itinsight.pt\/news\/eventos\/the-future-cx-is-also-human-em-destaque-no-global-contact-center-\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.itinsight.pt\/news\/eventos\/the-future-cx-is-also-human-em-destaque-no-global-contact-center-<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Log\u00edstica y Transporte Hoy <a href=\"https:\/\/www.logisticaetransporteshoje.com\/insights\/tem-um-servico-de-atendimento-ao-cliente-vencedor-candidate-se\/\">https:\/\/www.logisticaetransporteshoje.com\/insights\/tem-um-servico-de-atendimento-ao-cliente-vencedor-candidate-se\/<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Asociaci\u00f3n Portuguesa de Centros de Contacto <a href=\"https:\/\/www.apcontactcenters.org\/post\/back-to-basics-the-future-cx-is-also-human\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.apcontactcenters.org\/post\/back-to-basics-the-future-cx-is-also-human<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>MSN News <a href=\"https:\/\/www.msn.com\/pt-pt\/noticias\/ultimas\/e-os-vencedores-do-trof%C3%A9u-call-center-2019-s%C3%A3o%E2%80%A6\/ar-BBWIshH\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.msn.com\/pt-pt\/noticias\/ultimas\/e-os-vencedores-do-trof%C3%A9u-call-center-2019-s%C3%A3o%E2%80%A6\/ar-BBWIshH<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Joven <a href=\"https:\/\/www.youtube.com\/watch?v=3XDhr9wk4cg\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.youtube.com\/watch?v=3XDhr9wk4cg<\/a> de estudio<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1Los clientes de Alfaloc se merecen el mejor servicio! (De izquierda a derecha) Joana Carreira, Leonor Ferraria, Marta Ferreira, Filipe Coelho y Gon\u00e7alo Serra.) Y, modestia aparte, es bien sabido que nos jactamos de tener esta cualidad. Si se necesitan pruebas, las m\u00e1s valiosas son las opiniones de los clientes de Alfaloc. Pero en el [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":10140,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[233,217],"tags":[273,493,497,495,351,496,494],"class_list":["post-11705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-certificaciones","category-noticia","tag-alfaloc-es","tag-calidad","tag-certificado-es","tag-cliente-es","tag-sac-es","tag-servicio-al-cliente-es-2","tag-trofeos-call-center-2019"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00a1Alfaloc gana el Trofeo Call Center 2019! - Alfaloc<\/title>\n<meta name=\"description\" content=\"\u00a1Los clientes de Alfaloc se merecen el mejor servicio! 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